Commerce
Where's my order?
Order status, tracking, ETAs, and recovery actions pulled from your order system.
Templates & add-ons
Pre-built workflows.
Endless possibilities.
ProxyLink ships with a library of pre-built templates for common customer intents and add-ons for vertical capabilities.
Where's my order?
Schedule an appointment
Modify my subscription
Cancel my subscription
Update my account
Talk to a human
Standard workflows
The handful of intents every customer has.
Every company sees the same questions. ProxyLink ships them ready out of the box, configurable to your brand and policies.
Services
Schedule an appointment
Book, reschedule, and confirm with calendar-aware policy logic.
Subscription
Modify my subscription
Upgrades, downgrades, plan changes, prorations, and pauses surfaced inline.
Retention
Cancel my subscription
Retention offers presented before the final cancellation decision.
Account
Update my account
Address, payment, and profile updates with verification and audit trail.
Escalation
Talk to a human
Escalation flow with full conversation context routed to your helpdesk.
Add-ons
Where generic stops. Where built-for-you starts.
Add-ons extend ProxyLink for your industry, business model, or product surface.
Retention
Automated save offers
A/B-tested retention offers at the moment of cancel.
Services
Calendar-integrated scheduling
Bidirectional sync with Google, Outlook, and major booking systems.
Loyalty
Loyalty & rewards lookups
Tier, point balance, and reward redemption inside the conversation.
Commerce
Returns & exchanges
Initiate a return, generate a label, or swap a size through your commerce stack.
How it works
Choose. Configure. Go live.
Pick the templates and add-ons you want, configure them in the no-code builder, or call them through the MCP integration.
What will you build?
Start from a template, layer on the add-ons your business needs, and ship a customer experience that feels yours.
Start building