Workflows for Specific Ticket Types
Choose the ticket types you accept from
customer proxies.
Automatically
Update Payment Information
Decline Inaccurate Requests
Make Save Offers
Apply Discounts
Pause or Cancel Subscriptions
Optimize
A/B test with dynamic save offers.
Achieve the highest retention rates at the lowest cost.
PROXY
An API for Proxies to Streamline Their Operation
Use the ProxyLink API to automate cancellation requests and save offers.
// Using ProxyLink's API for subscription cancellations
const axios = require('axios');
const apiKey = process.env.PROXYLINK_API_KEY;
const cancellationRequest = {
customerName: "John Doe",
accountNumber: "123456789",
lastDigitsCC: "1234",
email: "john.doe@example.com"
};
axios.post('https://api.proxylink.com/cancel',
cancellationRequest,
{
headers: {
Authorization: Bearer apiKey
}
}
);PRICING
Bring Order to Chaos
at No Cost
Our manual tools are free. Only pay for integrations and automations.
Free Plan
Verify proxy identify and authority to act on behalf of your customers.
Manually handle requests on the ProxyLink Dashboard without integrations.
Reduce Cancellations Through Custom Save Offers.
$0/month
Access essential tools at no cost.
FAQ's
Frequently Asked Questions
Still have questions?
We can help with everything from growth tips and best practices to plans and pricing.
Schedule a callConsumers are increasingly delegating customer support tasks to third parties. These third parties are called "proxies." These proxies are contacting customer support departments through a variety of methods (phone calls, chats, emails). CX teams are often unaware they are communicating with a proxy.
Proxies have your customers enter into agency agreements. Under these agreements, your customer becomes a "principal" under agency law. And their proxy becomes their "agent." Therefore, proxies are bestowed with the same legal rights and privileges held by customers when dealing with your company.
Yes. CX teams can control how customers and their proxies communicate with them. However, CX teams must ensure that restrictions on consumer (and proxy) communication comply with state and federal consumer protection laws. ProxyLink is designed to give CX teams maximum control while maintaining legal compliance.
Still have questions?
We can help with everything from growth tips and best practices to plans and pricing.
Schedule a call