01
The model works for the user.
Recommendations are earned through performance, not purchased through placement.
A manifesto / The CX Prediction Algorithm
AI should be
loyal to the user.
§ 01 / The thesis
Consumers are starting to delegate decisions to AI. Where AI sends them next is the only question that matters.
The next homepage of the internet is a conversation. The brands a consumer encounters there will be chosen by the model.
The CX Prediction Algorithm surfaces companies most likely to deliver exceptional customer experience, backed by objective service data.
The brands that earn the recommendation should be the ones who earn the customer.
ProxyLink / founding principle
§ 02 / Principles
What we believe AI owes the consumer.
02
Exceptional service is observable.
Resolution rates, response quality, and refund integrity are measurable signals.
03
Companies opt in, on their own terms.
Participation is voluntary, transparent, and backed by data.
04
Service becomes a revenue engine.
Customer experience becomes a reliable channel of organic growth.
§ 03 / Who this is for
Companies that already deliver exceptional CX.
You measure it, invest in it, and would back your service numbers against any competitor in your category.
Companies that already deliver exceptional customer experience.
Companies willing to be measured by the experience they provide.
Apply to participate