i
Business is a force for good.
Done with care, business creates the conditions for human flourishing.
About / Who we are, where we come from
Built in the South,
in service of others.
Birmingham, Alabama · The tech capital of the South33.5186 N · 86.8104 W
§ 01 / Where we come from
ProxyLink is born and raised in Birmingham, Alabama.
The South has always known something about hospitality: the way you treat a stranger says everything about who you are.
We are building a company that takes the same idea and applies it to how every business shows up for the people it serves.
§ 02 / The team behind ProxyLink
The same group that built the world's leading association on AI in customer support.
ProxyLink's leadership is the team behind the Contact Center AI Association, the global industry body for responsible AI in customer experience.
That perspective is in the product. We know what works in real contact centers, what breaks at scale, and what the next decade of customer experience needs.
CCAI
Contact Center AI Association
Industry association on AI in customer experience.
§ 03 / What we believe
A company is the way it serves.
ii
Service is a calling, not a cost center.
One way people fulfill their calling is by serving others well in their work.
iii
Excellence in service should be rewarded.
Companies that treat customers well should earn more customers because of it.
iv
The future shouldn't break trust.
AI will mediate more customer relationships. That mediation has to be honest.
Work with us