You provide
Knowledge base + scoped tools
Your articles, policies, and the specific tools the AI is allowed to call.
Industry / Customer Support
Provide customer support inside ChatGPT and Claude.
Resolve tickets inside the AI tools your customers already use.
Meet customers where they already are.
Consumers are asking ChatGPT and Claude before they ever contact your support team. Resolve their issues right there, before they hit your queue.
Where's my refund for the return I shipped last week?
Asked in ChatGPT
Resolved before they reach your queue
Better for the customer. Better for the company.
Customers get instant answers inside the AI conversations they're already having. You deliver a better experience while dramatically reducing support load.
For the customer
Instant answers, 24/7
No hold time, no phone tree
In the conversation they're already having
For the company
Dramatically lower support load
Consistent, on-brand answers
Agents freed for the hard cases
Radically lower cost.
ChatGPT and Claude handle the conversation load, so cost per resolution is typically a fraction of a penny.
Typical cost per resolution
<$0.01
The AI platforms carry the conversation. You carry almost none of the cost.
How it works
Provide your knowledge base. Connect your tools. ChatGPT and Claude handle the rest.
Connect your knowledge base and enable the tools: order lookups, returns, account actions. The AI platforms discern intent and trigger the right resources and tools.
They converse
ChatGPT and Claude run the conversation
Natively, inside their own products.
Customers resolved
Issues closed in the conversation
Answers, lookups, and actions. All completed inside ChatGPT and Claude.
Scoped, permissioned tool accessEncrypted in transit and at restEvery interaction logged and auditable
Observability
Observe performance. Identify gaps. Fill them fast.
Turn support conversations into actionable intelligence for continuously improving your knowledge base.
- Every question asked, counted and categorized
- Monitor KB article performance
- Question volume over time, by topic
- Knowledge gaps flagged automatically
proxylink.co / performance
PerformanceLast 30 days
Questions asked
12,480
18%
Resolved in-conversation
91%
3%
Cost per resolution
$0.004
12%
Volume by topicthis month
Returns
3,412
Order status
2,830
Billing
1,977
Setup
1,405
Warranty
998
Top articleshelpful
Return & refund policy96%
Warranty coverage93%
Wi-Fi re-pairing guide71%
Flagged gaps2 NEW
No coverage: international returns
Outdated: warranty terms
Deployment
Two ways to launch.
Path A / Add to your app
Add ProxyLink to your existing app.
Already run a live ChatGPT app or Claude connector? Add ProxyLink as an MCP tool and turn it into a full customer support channel.
Path B / We launch for you
We launch one for you.
No ChatGPT app or Claude connector yet? ProxyLink builds and launches one for you, integrated with your existing stack.